Returns & Refunds

Effective date: July 2026

At BrightSteps LLC, your satisfaction matters to us. Because our products are currently sold through third-party marketplaces, returns and refunds are handled according to the policy of the marketplace where your purchase was made.

Purchases Made on Amazon (and Other Marketplaces)

If you purchased a BrightSteps product on Amazon or another marketplace, your return, replacement, and refund rights are governed by that marketplace's return policy. To start a return:

• Go to your orders on the marketplace where you bought the item (for example, "Your Orders" on Amazon).
• Select the item and choose the return or refund option.
• Follow the marketplace's instructions for return shipping and refunds.

Marketplaces typically allow returns within a set window (for example, 30 days) for items in their original condition. Please review the specific policy shown at checkout for your order.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, please begin a return through the marketplace right away. You may also contact us at support@brightsstepsllc.com and we will do our best to help resolve the issue.

Refunds

Refunds are issued by the marketplace to your original payment method once your return is received and processed, in accordance with that marketplace's timelines.

Questions

Need help with a return or refund? Email us at support@brightsstepsllc.com and include your order number, and we'll be glad to assist.